Website Hosting & Support
Easy Website Support & Hosting.
Extend your team with Fifty & Fifty’s expert team of WordPress developers and digital marketers.
Trusted by Business of all Sizes
Our Services
WordPress and Webflow maintenance services
We take care of all your website needs. Think of us as an extension of your internal team.
Website Backups
Clear Spam Content
Security Checks
Broken Link Detection
Performance Tests
Troubleshoot maintenance tasks
Why us?
Here are a few reasons why hundreds of nonprofits trust Fifty & Fifty support with their hosting and digital peace of mind.
Proactive Issue Resolution
Our web support team takes a proactive vs. reactive approach to identify and address potential issues before they impact your website. Through monthly monitoring and analysis, we strive to anticipate challenges and provide solutions, ensuring a smoother user experience.
Personalized Customer Interaction
Our support team goes beyond generic responses, instead we tailor solutions to each client’s specific needs.
All our Support Plans include direct contact with Real People
Unlike many competitors who may rely heavily on automated systems or chatbots, our support plans guarantee direct contact with real people. This commitment is rooted in our understanding that genuine human interaction is irreplaceable when it comes to addressing the needs of our clients.
Client Empowerment Through Knowledge Sharing
We believe in empowering our clients by sharing knowledge. Our support team doesn’t just fix issues, but also educates our clients on best practices, preventative measures, and how to make the most out of our support services.
Quick Response and Resolution Times
We understand the importance of uninterrupted web services. Our support team operates Monday through Friday from 9:00 am to 6:00 pm PST and does our best to respond and acknowledge all requests within 24 hours. Our support team is committed to providing timely and efficient support ticket resolution within a 72 hour timeframe
Our Prices
Choose Your Website
Support Plan
Keep your website secure, updated, and monitored with an expert team always by your side.
Monthly
Yearly
Maintenance
Perfect package for simple websites **-
Monthly Reporting
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Backups
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Error Monitoring
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Dedicated Support Specialist
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1 Support Hour / Mo
Performance
Optimized for small organizations-
Everything in "Maintenance"
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Monthly Site Health Audit
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Performance Recommendations
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SEO/SEM Report
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4 Support Hours / Mo
Growth
Advanced solution for growth-
Everything in "Performance"
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Monthly Consulting Meetings
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SEO and Web Optimization
* Plans do not include development hours – see examples of support tickets vs. development
** Sites on the “Maintenance Plan” have limited plugin and code access
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user feedback
Happy story from
our customers
Don’t take our word for it, see what our customers have to say about their experience with our support team.
Most Popular Questions
Frequently asked questions
Sometimes you just want a little more info. These are some questions that we get often. If you have any others feel free to contact us.
Support hours include tasks such as plugin/core updates, edits to a page, CSS changes, or updating links or images.
These tasks will be used toward the hours that you have on your plan. Support hours can not be used for editing plugin code or writing custom plugins for a website, or designing a new section of a website. For more examples on support hours, click here.
Currently, each support plan has dedicated support hours per month. If you have a task that requires more hours than are currently on your plan, you can either wait until the next month when you have more hours or purchase a block of development hours. We group development hours into 5 hour blocks. For more examples on support hours, click here.
Select the ACCOUNT button on the main menu or navigate to https://fiftysupport.org/account.
The login email will be the primary account holder’s email address.
We are available Monday through Friday 9:00 am to 5:00 pm PST. We strive to get back to your inquiries within 24 hours.
Due to some moments of high demand, please allow up to 48-72 hours. Requests are addressed in the order they are received. More on response times can be found here.
Many organizations lack the development skills necessary to manage plugins and code within their site. This creates challenges that can’t be easily handled within our cost-effective ‘Maintenance’ plan. Under this plan, we ensure the site code and plugins are working well by removing admin access and ask that clients request updates through our support ticket process. If you want access to the code and prefer a higher level of collaboration on the maintenance of your site, we suggest you consider the ‘Performance’ plan.
Great! We highly encourage our clients to have additional resources to help with the site. That being said, we do require that all code changes be reviewed and deployed by our support team. This ensures that security and quality standards are met and that the health of site is good. If your developer does, inadvertently, cause downtime or require our team to investigate, you will be subject to our emergency time & materials rate of $300/hour.